Banking & Back Office Operation

Learn practical banking processes, customer handling, documentation, KYC verification, account opening, transaction processing and back-office operations followed in banks and financial institutions.

Banking Operations

Branch Workflow Training

KYC Verification

Customer Documentation

Back Office Work

Data Entry & Processing

Career Support

Banking & Office Jobs

About the Course

The Banking & Back Office Operation Course provides hands-on training in daily banking activities and office operations. Students will learn account opening procedures, KYC verification, cheque processing, customer service, documentation handling, transaction recording and data entry processes used in banks, NBFCs and financial companies. This course is ideal for degree students and job seekers preparing for Bank Clerk, Relationship Executive, Data Entry Operator, and Back Office Executive roles.

Curriculum

Introduction to Banking

  • Types of banks
  • Functions of banks
  • Banking products & services
  • Retail banking overview

Account Opening Procedures

  • Savings & current accounts
  • Customer onboarding process
  • Documentation requirements
  • Nomination & account activation

KYC & Compliance

  • KYC verification process
  • PAN & Aadhaar validation
  • AML basics
  • Customer due diligence

Cash & Cheque Operations

  • Cheque deposit & withdrawal
  • Clearing process
  • Cash transactions
  • Transaction verification

Back Office Operations

  • Data entry & record maintenance
  • Transaction posting
  • Document filing & scanning
  • Customer records management

Banking Software & Digital Banking

  • Core banking system basics
  • Internet banking
  • UPI & digital payments
  • ATM operations

Loans & Banking Services

  • Loan types & documentation
  • EMI calculation
  • Credit card processing
  • Customer service handling

Office Communication & Soft Skills

  • Email writing
  • Customer interaction
  • Professional etiquette
  • Interview preparation

Practical Activities

Account Opening

Simulate customer account creation.

Transaction Processing

Process deposits & withdrawals.

Back Office Records

Maintain customer documentation.

Student Testimonials

"I got a Back Office Executive job in a finance company after completing this course."

- Nikhil Rao

"The training helped me understand real bank procedures and customer handling."

- Pooja Mehta

"I was from BA background and this course helped me enter banking sector."

- Sandeep Kumar